Shipping & Delivery
- EASY Shipping & Delivery
- EASY 75-Day Returns
- Easy Price Match
- Privacy & Security
- Sales Tax
- Gift Certificates
EASY Shipping & Delivery
Free Shipping to the Continental United States ONLY on orders over $299. Flat-Rate $9 on orders less than $299 for Continental United States ONLY. Additional rates will apply to Alaska, Hawaii and Puerto Rico. Freight is curbside with liftgate ... But ... BBQ Outfitters will charge higher shipping if the costs are just too much to absorb - it’s rare, but it happens. We’ll provide shipping options or give you the option to cancel. A limited number of items on our site do not qualify for free shipping.
Once product is with the shipping company, BBQ Outfitters cannot change shipping addresses. BBQ Outfitters cannot make a delivery happen on a certain day. All delivery times are estimates. If you authorize a freight company to leave product WITHOUT a signature, BBQ Outfitters cannot be held responsible for damaged or missing product!
While the driver is at your house, inspect everything for damaged, missing or wrong product. If you see damage, look further for internal damage. IF YOU DISCOVER ANYTHING, YOU MUST NOTE IT ON THE SHIPPING RECEIPT AND CONTACT US WITHIN 2 BUSINESS DAYS!!
Austin Metro Area - Driveway delivery of an assembled product is $50. Backyard delivery of an assembled product is $125. Assembled product over 250lb or installed product is subject to a unique price quote. Assembly is always free if you pickup at the store!
EASY 75-Day Returns
We offer Easy 75-day Returns as long as product is new, unused and in it’s original package. We refund the purchase price less shipping costs we incurred in getting the product to you.
Customer is responsible for return shipping costs. We do not charge restocking fees. If the return is due to a BBQ Outfitters error, we'll of course take care of the shipping. Call us and we will step you through the process. No forms to fill out!
EASY Price Match
As long as we can literally make a buck, we will match any competitors confirmed price. We’ll calculate the cost of the product plus the cost to get it shipped to you and if we can confidently make at least $1, we'll match it. Easy!
(note: Some products, such as Weber Grills maintain strict pricing policies and are not subject to our Easy Price Match Policy.)
Privacy & Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To view our full Privacy & Security Policies, click HERE.
We do not collect sales tax for customers outside the state of Texas. We must collect sales tax for our Texas Customers. We are willing to provide some additional discounts to Texas Customers in order to keep us competitive with out of state ecommerce sites. Call us and we'll get you the best price we can.
Not sure what to give?
Let them decide with a gift certificate that can be used for any of the items we carry.